Using a Smart Data Platform at Intesa Sanpaolo Bank for Improved Operations, Customer Loyalty, and Risk Management

The Intesa Sanpaolo Group, with 11.1 million customers and over 4,500 branches in Italy, is the Italian leading banking group. It is also one of the top banking groups in Europe.

Intesa Sanpaolo Group was seeking to combine structured forex customers transactions harmonized with topics, concepts, entities, opinions of social and online media to discover patterns and correlations with real time actionable business insights.

Specifically they were looking to:

Make correlations between complex events e.g. macro-economic behavior of currency exchange rates, trends in commodities market, FX market influencers, behavior of forex customers.

Highlight divergence from established currency exchange frequency/trends with variations in order volumes from customer categories (funds, corporates, etc.) with alerts indicating competitive threat or other issues

Dynamic user interface that depicts market trends and conditions enriched with web news and social media to support analysis and address alerts with actions to enhance market intelligence for improved risk intelligence and performance trends.

Gian Marco Salcioli and Massimo Ruffolo will describe the experience in designing and implementing Altilia MANTRA Smart Data Management Platform including ease of use, flexible integration, and solution benefits without need for data scientists or information architects.

Massimo is CTO of http://www.altiliagroup.com/, researcher of the Italian National Research Council http://it.linkedin.com/in/massimoruffolo, and subject matter expert in knowledge management, semantic technologies, business intelligence, analytics, information extraction, web wrapping, knowledge representation and reasoning, natural language processing. Massimo is a serial entrepreneur, with more than 15 years of experience, as co-founder of academic spin-off companies and start-ups operating in the fields of knowledge management and semantic technologies. He is author of many scientific papers appeared in books, international conferences proceedings and journals belonging to the computer science field.

Gian Marco Salcioli https://www.linkedin.com/pub/gian-marco-salcioli/49/aa1/657 is Global Head of FX Corporate Sales in Banca IMI, the Investment Bank of Intesa Sanpaolo Group https://www.bancaimi.com/en/bancaimi. He previously worked in Barclays and Citigroup. He spent more than 25 years in FX arena starting from trading dealing in the ERM era. He graduated cum laude in Universita’ Bocconi in Milan and has been assistant professor at Universita’ Cattolica del Sacro Cuore, being co-author of some papers on Artificial Intelligence in the Financial Industry. He is responsible for Banca IMI FX Academy, a teaching initiative to understand more deeply the nature, the instruments and the structural changes that have appeared in FX as an asset class.